Nova Lei do SAC

A “Lei do SAC” na verdade é um decreto que regulamenta o Código de Defesa do Consumidor.

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[{"selector":"#anim-ca5905c7-99c4-4ac5-b715-bd2c468cead1","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-78a6b731-57a6-473b-91b1-a71a9395850b","keyframes":{"transform":["translate3d(-119.20001%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-dbfdaf6f-d5a6-4e56-b05f-017f3b0d6e92","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] O foco desse primeiro decreto era o oferecimento de um canal de contato direto entre consumidor e empresas. Lei do SAC

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[{"selector":"#anim-6ad01868-204a-4d16-b52c-a6f38b4758b2","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-66bc7b1a-c136-44a7-9608-9aafc690e0fa","keyframes":{"opacity":[0,1]},"delay":300,"duration":1300,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Com a transformação digital e as mudanças do comportamento do consumidor com a popularização da internet, viu-se a necessidade de uma atualização nessa legislação. Lei do SAC

Foi assim que surgiu o decreto 11.034, que ficou conhecido como a Nova Lei do SAC.

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O novo decreto traz um foco na qualidade do atendimento.

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A nova lei do SAC é destinada para empresas regulamentadas por órgãos do governo.

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[{"selector":"#anim-115e6edf-a48e-4000-afef-350b74c40ad7","keyframes":{"opacity":[0,1]},"delay":150,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e06ced8b-a9ac-49bd-ae03-465b5bee6e12","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-70b99abf-5ce4-4767-ad44-0c8e474cef48","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] O decreto passa a ser um modelo que orienta como deve ser o funcionamento do SAC das empresas e o seu não cumprimento pode gerar multas e suspensão dos serviços. Lei do SAC

Principais pontos da Nova Lei do SAC

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Multicanalidade e integração dos sistemas

[{"selector":"#anim-62236aeb-928a-4914-98a7-2b7ef82edf8c","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-189d42f8-bfda-4e66-90c9-bc16b7719b65","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1573cb0f-6c6a-43e3-b0af-252d9ed6b48d","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-826caf2f-e7e2-4b13-b0a9-725e9e1d3379","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a7d2e330-0105-4927-8ccb-0dcbf37181bc","keyframes":{"transform":["translate3d(0px, 99.54778%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-285bb9a3-467b-45a9-9356-49badf02f2a8","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-537737d5-c40a-4e1e-8390-599e0908486f","keyframes":{"transform":["translate3d(115.22844%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-97075c25-7c4f-4af7-ab84-e001f35015eb","keyframes":{"opacity":[0,1]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d7a095d1-9b8e-4f8f-a2cd-24bfb0d08464","keyframes":{"transform":["translate3d(-116.43193%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9d817558-1e93-4858-8d57-cbd328336311","keyframes":{"opacity":[0,1]},"delay":350,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f08c93a1-99f4-4713-9b51-b65b4da3867b","keyframes":{"opacity":[0,1]},"delay":400,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Não se fala mais somente do telefone, mas da importância de se ter diferentes canais de contato integrados entre si. Lei do SAC

Atendimento 24/7

[{"selector":"#anim-29461b0c-c2d7-4ab9-a086-d9727745b429","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e5169674-89e6-41f7-b666-6655f105e55d","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5fe2bc53-58dd-45b1-a86f-952ab86ef7b0","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9c4fc2f2-48ee-4a8d-8adf-344cf05b8ba0","keyframes":{"transform":["translate3d(0px, 99.54778%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ba463f18-214e-480f-83a9-31c7a6506871","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8748370c-475e-4376-97b9-2e79f6478722","keyframes":{"transform":["translate3d(115.22844%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-145676d4-9b04-45c2-b07a-4669196bbf5a","keyframes":{"opacity":[0,1]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bdd2785d-4530-4213-8a23-6d8b16590184","keyframes":{"transform":["translate3d(-116.43193%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ff4323ec-6f68-4462-86f4-bc816abd0171","keyframes":{"opacity":[0,1]},"delay":600,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d127002e-7317-45f9-bac6-00881107ff57","keyframes":{"opacity":[0,1]},"delay":400,"duration":1400,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-48626f95-2ec7-4f80-affa-3353f3cd5ae3","keyframes":{"transform":["translate3d(151.89869%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":400,"duration":1400,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-4e836f89-7554-41a6-8864-07ac803edf93","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] É preciso que a empresa disponibilize pelo menos um canal de contato amplamente divulgado para atendimento 24h por dia, 7 dias por semana. Lei do SAC

Atendimento 24/7

[{"selector":"#anim-b4acb03f-d39c-40a0-a142-a03bb126dba7","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f2733c89-6d99-4442-bca0-396dc9607908","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0c1e8e69-0470-4cce-9a60-f0a042e9e385","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Ele não precisa necessariamente ser o telefone, sendo obrigatório esse tipo de atendimento por pelo menos 8h por dia. Lei do SAC

Atendimento 24/7

[{"selector":"#anim-3c99f7a1-9c38-431a-9b92-cd95de4b0b41","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-111c6227-cc64-4cca-bc48-792d9c4af6f3","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-11a7063e-762b-4517-bac8-4673788e716b","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Órgãos de regulamentação de segmento podem definir regras específicas. Lei do SAC

Atendimento 24/7

[{"selector":"#anim-6199d9a9-451a-4912-a7a4-af7f15c36498","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fbc5dfab-f09d-4d80-a9b5-a6455393980d","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b3c7fee3-c759-41b6-bea5-03e33b2d543d","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Os chatbots são uma excelente forma de oferecer atendimento 24/7 sem precisar ampliar a equipe de atendimento para isso. Lei do SAC

Foco na resolutividade e não só na rapidez

[{"selector":"#anim-1ba5277c-fb88-49d9-8d15-1be4e95a10ea","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-37b8b43e-491f-4cb2-8d6b-666d96da3a81","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f355c540-87fa-4457-8b54-f5a6ebeba7c7","keyframes":{"transform":["translate3d(0px, 99.54778%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5f62b00d-968c-47e5-9ef8-3ba381b5d5d1","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-86487fee-9a40-4a54-b5cc-62ba7fa5773a","keyframes":{"transform":["translate3d(115.22844%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b6a9a7b4-7cfb-4e27-a2a9-d52f41c10418","keyframes":{"opacity":[0,1]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-16aee9c7-8e40-4275-be8f-e4fef5173d4a","keyframes":{"transform":["translate3d(-116.43193%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2bfb86ef-6237-4417-b36f-d6fca2f950cd","keyframes":{"opacity":[0,1]},"delay":0,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-31fe6650-d2c1-49b1-b17c-56bb94aa23f2","keyframes":{"transform":["translate3d(-114.67891%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a94fb393-f467-4cb1-af40-6c960c127072","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Mais do que um atendimento rápido, é preciso que ele resolva o problema pela ótica do consumidor e ofereça uma boa experiência. Lei do SAC

Foco na resolutividade e não só na rapidez

[{"selector":"#anim-7b3e9169-93f0-40e7-9446-dea98e4ba95f","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-90a26e1d-fb78-42ca-a317-1b0bc1a47cfa","keyframes":{"opacity":[0,1]},"delay":200,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-44343783-63ba-469e-a241-ea4ccc4279d9","keyframes":{"opacity":[0,1]},"delay":0,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-965396ff-1944-4250-ba05-480cb5df54f9","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a3396cf8-07a6-46bf-be96-db9f1a2aa1ae","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] A Senacon terá um índice para avaliar a qualidade do atendimento. Lei do SAC

Foco na resolutividade e não só na rapidez

[{"selector":"#anim-17cad92e-30a3-4198-8592-b305f66c1a90","keyframes":{"opacity":[0,1]},"delay":0,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-da4cb0d2-4138-45df-b4de-dd40fa20b7a9","keyframes":{"opacity":[0,1]},"delay":200,"duration":1800,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d4a843ec-1dc5-45fa-bb49-e08a2bdb992a","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2ae6e34f-ac53-4270-8c80-10be4417549d","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Assim, é essencial contar com um sistema de atendimento que facilite o acompanhamento de métricas e identificação de situações críticas. Lei do SAC

Prazo envio histórico de atendimento

[{"selector":"#anim-4693b691-465e-4ddf-ad12-95ff414aa2e4","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e7c9457e-490e-4701-b515-5c925f0d53e4","keyframes":{"transform":["translate3d(0px, 99.54778%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-796c7e5f-afde-4bd7-9eb8-ec340ab50fb1","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-25b7c673-5de1-4ce5-a6a4-b259fd7e1b78","keyframes":{"transform":["translate3d(115.22844%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-20431e77-c5e3-4c1a-bcfa-fee0f479833d","keyframes":{"opacity":[0,1]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-084e8867-bc52-4a67-a68f-43f01017b333","keyframes":{"transform":["translate3d(-116.43193%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8ba40c95-168d-4194-8b2d-57521746f247","keyframes":{"opacity":[0,1]},"delay":150,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-5e595c50-dde6-40b1-81fc-267b4fbdbc02","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-fb71e3ae-4bb0-4918-a6b9-c93d9915fafd","keyframes":{"transform":["translate3d(-116.96114%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-14d8936d-f27a-4eb7-a877-0bd518c5f7e8","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Antes o prazo era de 72h e agora passa a ser de 5 dias corridos. É importante contar com um sistema que mantenha facilmente esse registro. Lei do SAC

Prazo de resolução do atendimento

[{"selector":"#anim-975e0951-1292-4c28-b1fd-8de2a7b089a2","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-bbd51369-3265-4444-86bf-40c1d779f061","keyframes":{"transform":["translate3d(0px, 99.54778%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-691e1af2-a1a4-4ba1-adf7-4ec5acafba6e","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0c71f865-e8eb-4a30-8490-ff75e01aa3f0","keyframes":{"transform":["translate3d(115.22844%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-43bfc5ee-e7b5-49be-b873-7ad53ad96b87","keyframes":{"opacity":[0,1]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-0da9a909-84c0-4bb7-b5ab-b42eb1a5743f","keyframes":{"transform":["translate3d(-116.43193%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-f9fcb968-a63c-4b37-be04-8fa772e5ad75","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-ef23c474-1b76-4b98-9ef4-e3d4a60d40ba","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d8872938-e0a4-43ee-b6d6-407983e13653","keyframes":{"transform":["translate3d(-113.14984%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-e7202e20-f6de-4d5f-9fcc-d334d73008bf","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] Antes o prazo era de 5 dias úteis e agora passa a ser de 7 dias corridos. É importante ter controle das solicitações e do SLA para não perder esse prazo. Lei do SAC

Adequação à LGPD

[{"selector":"#anim-a3fd1306-5d49-4293-badf-76f7adbb9336","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-daa77db7-ee4d-4f0e-ae36-d9a3dc969cd7","keyframes":{"opacity":[0,1]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2282eb31-9dc9-4eed-91b1-3f14fe8320e5","keyframes":{"transform":["translate3d(-115.29052%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":250,"duration":1800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-543dd570-52f4-40cc-857c-e77623c85385","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a67bd037-ad3d-4190-acc9-594a2bcbf8d7","keyframes":{"transform":["translate3d(0px, 99.54778%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-b2e6eb15-0b0d-4e78-9032-97b48a55c398","keyframes":{"opacity":[0,1]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7f527190-8f19-45e2-bef4-9764e86c8901","keyframes":{"transform":["translate3d(115.22844%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":150,"duration":1300,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-2eb3e141-242b-4c6e-a186-45c46dd79864","keyframes":{"opacity":[0,1]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-51cbb61c-26e8-43c8-b7aa-1278dc5a2177","keyframes":{"transform":["translate3d(-116.43193%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":100,"duration":1200,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-aaa4e96c-4f9c-4139-8ebc-70570f3d89e5","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] A solicitação e armazenamento de dados precisa seguir o que diz a LGPD em princípios, bases legais e demais diretrizes. Lei do SAC

Quer saber como adequar seu atendimento ao novo decreto e evitar sanções legais?

[{"selector":"#anim-cd80a251-1c6e-4ee3-afb5-9d4c6d2ba81a","keyframes":{"opacity":[0,1]},"delay":0,"duration":1200,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7aa956aa-8d43-4cb9-98e2-9996dd898f57","keyframes":{"opacity":[0,1]},"delay":400,"duration":1600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-9e2cbe15-aaa1-41e0-89c5-6fd4f194fe25","keyframes":{"opacity":[0,1]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] [{"selector":"#anim-7688bc04-7bda-46d1-91dd-d63e494dee3a","keyframes":{"transform":["translate3d(0px, -268.10043%, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":800,"easing":"cubic-bezier(0.2, 0.6, 0.0, 1)","fill":"both"}] Baixe o e-book

Nova Lei do SAC

A “Lei do SAC” na verdade é um decreto que regulamenta o Código de Defesa do Consumidor.

Foi assim que surgiu o decreto 11.034, que ficou conhecido como a Nova Lei do SAC.

O novo decreto traz um foco na qualidade do atendimento.

A nova lei do SAC é destinada para empresas regulamentadas por órgãos do governo.

Principais pontos da Nova Lei do SAC

Multicanalidade e integração dos sistemas

#1

Atendimento 24/7

#2

Atendimento 24/7

#2

Atendimento 24/7

#2

Atendimento 24/7

#2

Foco na resolutividade e não só na rapidez

#3

Foco na resolutividade e não só na rapidez

#3

Foco na resolutividade e não só na rapidez

#3

Prazo envio histórico de atendimento

#4

Prazo de resolução do atendimento

#5

Adequação à LGPD

#6

Quer saber como adequar seu atendimento ao novo decreto e evitar sanções legais?

Baixe nosso e-book completo sobre o assunto!